Why am I being asked to provide a bank statement?

You may have been sent an email from our Payments team requesting you to provide us with a bank statement to process your withdrawal for you.

We'll ask you for a bank statement if we're unable to send the full amount of your withdrawal to the payment method that you used to deposit. For example, a credit/debit card may have expired, or there may be technical restrictions on certain cards. When this happens, it's important that we validate the destination account to ensure that we're paying into the correct account.

If you receive a request for a statement, you can simply respond to the email with the statement attached. Once this is validated, the payment will then be processed by our team.